Dear Members,
Your Directors have the pleasure in presenting the Twenty Fifth
Board's Report of Medi Assist Healthcare Services Limited (the
Company' or MAHS') together with the Audited Financial Statements
(Consolidated and
Standalone) for the financial year ended March 31, 2025.
1) OVERVIEW OF FINANCIAL PERFORMANCE
(Amount in Million)
| Particulars |
Standalone |
Consolidated |
|
FY 2025 |
FY 2024 |
FY 2025 |
FY 2024 |
| Revenue from operations |
1,505.86 |
1,084.23 |
7,233.21 |
6,347.25 |
| Other income |
76.66 |
221.69 |
237.57 |
183.23 |
Total revenue |
1,582.52 |
1,305.92 |
7,470.78 |
6,530.48 |
| Earnings Before Interest, Tax, Depreciation
and Amortization (EBITDA) |
593.15 |
377.98 |
1,541.11 |
1,333.07 |
| Finance Cost |
36.30 |
1.91 |
102.99 |
31.66 |
| Depreciation and amortization |
187.97 |
115.24 |
557.82 |
430.77 |
Profit before tax (excluding exceptional
item) |
445.54 |
482.52 |
1,117.87 |
1,053.87 |
| Tax Expenses |
113.46 |
60.52 |
201.86 |
130.92 |
Profit after tax from continuing
operations |
332.08 |
212.00 |
916.01 |
712.95 |
| Other comprehensive income/(expense) for |
(6.97) |
13.02 |
(22.34) |
13.98 |
| the year, net of income tax |
|
|
|
|
Total comprehensive income for the year,
net of tax |
325.11 |
207.50 |
892.84 |
705.80 |
Performance Highlights:
During the financial year 2024-25, your Company along with its group
companies, has delivered strong growth in revenue from operations of 13.96 % on a
year-on-year basis.
The Company on a standalone basis, clocked a total revenue of
1,582.52 Million resulting in Earnings Before Interest, Tax, Depreciation and Amortization
(EBITDA) of 593.15 Million and Profit Before Tax
(excluding exceptional item) of 445.54 Million, an increase of 21.18%
on a year-on-year basis.
The consolidated total revenue of the Company for the financial year
2024-25 was 7,470.78 Million as compared to 6,530.48 Million in the previous year, an
increase of 14.40% on a year-on-year basis.
The detailed operational performance of the Company has been
comprehensively discussed in the Management Discussion and Analysis Report, which forms
part of this Annual Report.
2) DIVIDEND
In order to conserve the resources for better growth opportunities your
Board has not recommended any dividend for the financial year ended March 31, 2025.
In terms of Regulation 43A of the SEBI (Listing Obligations and
Disclosure Requirements) Regulations, 2015 (SEBI Listing Regulations'), the
Dividend Distribution Policy is available on the Company's website and can be
accessed at https://mediassist.in/ assets/pdf/policy/dividend-distribution-policy.pdf.
3) TRANSFER TO GENERAL RESERVES
During the year under review, the Company has transferred 325.11
Million to retained earnings.
Further, the closing balance of retained earnings as at March 31, 2025
after all appropriation and adjustments was 1,944.25 Million.
4) UPDATE ON CORPORATE ACTIONS
During the year under review, your Company/ the group has initiated or
undertaken the following corporate actions:
a) Shifting of Registered Office of the Company from the State of
Karnataka' to the State of Maharashtra':
During the year under review, the Registered Office of the Company was
shifted from the State of Karnataka' situated at Tower D, 4th Floor,
IBC Knowledge Park, 4/1, Bannerghatta Road, Bengaluru - 560 029 to the State of
Maharashtra' situated at AARPEE Chambers, SSRP building, 7th Floor,
Andheri Kurla Road, Marol Co-operative Industrial Estate Road, Gamdevi, Marol, Andheri
East, Mumbai 400 059, pursuant to Certificate of Registration of
Regional Director Order dated January 10, 2025.
Consequently, the Company has also altered its Memorandum of
Association of the Company.
b) Scheme of amalgamation between Medi Assist Insurance TPA Private
Limited (wholly owned subsidiary) and Raksha Health Insurance TPA
Private Limited (step-down wholly owned subsidiary):
The Board of Directors of Raksha Health Insurance TPA Private Limited
(Raksha TPA') and Medi Assist Insurance TPA Private Limited
(MAITPA') in their respective meetings held on August 12, 2024, had approved
the Scheme of Amalgamation of Raksha TPA with MAITPA under the provisions of Section 233
of the Companies Act, 2013 and the rules made thereunder, subject to requisite
shareholders and other statutory approvals.
Consequent to completion of statutory procedures, Regional Director
order approving scheme of amalgamation between MAITPA and Raksha TPA was filed with the
Ministry of Corporate Affairs and the effective date for the said merger is January 1,
2025.
c) Strike-Off of Mayfair Group Holding Subcontinent Limited (United
Kingdom) (step down subsidiary of the Company):
Mayfair Group Holding Subcontinent Limited (United Kingdom)
(Mayfair Group Holding') being a non-material step-down subsidiary, did not
have any business operations since its incorporation in the United Kingdom.
The Board of Directors of the Company in their meeting held on November
14, 2024, had approved the strike-offof Mayfair Group Holding, subject to the approval of
relevant regulatory authorities in the United Kingdom. Consequent to completion of
statutory procedures, Registrar of Companies, UK has issued the gazette notice dissolving
Mayfair Group Holding effective March 11, 2025.
d) Acquisition of Paramount Health Services & Insurance TPA Private
Limited by Medi Assist Insurance TPA Private Limited (wholly owned subsidiary):
During the year under review, Medi Assist Insurance TPA Private Limited
(MAITPA') has entered into a Share Purchase Agreement on August 26, 2024 for
acquisition of 100% equity stake in Paramount Health Services & Insurance TPA Private
Limited (Paramount TPA'), a prominent player in the TPA space, owned by Fairfax
Asia and the Shah family.
This acquisition marks a milestone in the TPA sector consolidating Medi
Assist's position as a market leader. The acquisition is also expected, amongst
others, to leverage Medi Assist's technology, automation (AI/ML), provider networks
that position the combined business as a long-term strategic partner to Insurers (General,
SAHI and Life). The said transaction was subject to customary closing conditions and
regulatory approvals from the Insurance Regulator i.e., IRDAI.
On July 1, 2025, MAITPA completed acquisition of 100% equity stake in
Paramount TPA.
e) Raising of funds for an aggregate consideration upto and not
exceeding 350 Crores:
The Board of Directors at their meeting held on February 5, 2025 has
approved proposal for raising of funds of upto and not exceeding 350 Crores, in one or
more tranches and/or one or more issuances simultaneously or otherwise, by way of an issue
of fully paid-up Equity Shares, fully or partly convertible debentures, convertible
preference shares or any other equity based instruments or securities and/or any other
financial instruments/securities convertible into and/or linked to Equity Shares
(including warrants (detachable or not) through one or more permissible modes, including
but not limited to public issue(s), debt issue(s), preferential issue(s), private
placement(s), qualified institutions placement(s) and/or any combination thereof or any
other method as may be permitted under applicable laws, including under the applicable
provisions of the Companies Act, 2013 and the Securities and Exchange Board of India
(Issue of Capital and Disclosure Requirements) Regulations, 2018, (each as amended),
subject to the receipt of necessary approvals.
Further, the Board in its meeting held on March 25, 2025 approved
seeking shareholder's approval at a later date based on the investment needs and
capital structure of the Company in the future.
5) SUBSIDIARIES/JOINT VENTURES AND ASSOCIATES
As at March 31, 2025, the Company has 4 direct subsidiaries and 2
indirect subsidiaries, as under: a) Medi Assist Insurance TPA Private Limited, India;
b) International Healthcare Management Services Private Limited, India;
c) Mayfair Consultancy Services India Private Limited, India
d) Mayfair We Care Limited, UK e) Mayfair We Care PTE. Ltd, Singapore
f) Mayfair We Care Philippines Limited., Philippines
Further, with effect from July 1, 2025, Paramount
Health Services & Insurance TPA Private Limited is also a step-down
wholly owned subsidiary of the Company.
There has been no material change in the nature of business of the
subsidiaries. There are no associates or joint venture companies within the meaning of
Section 2(6) of the Companies Act, 2013 (the Act').
During the year under review, the following company(s) cease to be the
subsidiary of the Company:
| Name of the Entity |
Effective Date |
Remarks |
| gRaksha Health Insurance TPA Private Limited |
January 1, 2025 |
Merged with Medi Assist Insurance TPA Private
Limited |
| Mayfair Group Holding Subcontinent Limited
(United Kingdom) |
March 11, 2025 |
Dissolved |
6) ACCOUNTS OF SUBSIDIARIES
The consolidated financial statements of the Company for the financial
year 2024-25 have been prepared in compliance with the applicable provisions of the Act
including Indian Accounting Standards specified under Section 133 of the Act.
Audited financial statements of each of the subsidiary companies are
available on the website of the Company and can be accessed at https://mediassist.
in/investor-relations/ - Subsidiary Financials.
Further, pursuant to the provisions of Section 129(3) of the Act, a
statement containing salient features of the financial statements of the Company's
subsidiaries as required in Form AOC 1 is appended as an Annexure-1 to this Report.
7) MATERIAL SUBSIDIARIES
The Board of Directors of the Company has adopted a Policy for
determining material subsidiaries in line with the SEBI (Listing Obligations and
Disclosure Requirements) Regulations, 2015. The Policy is available at Company's
website at https://mediassist. in/assets/pdf/policy/policy-on-material-subsidiaries. pdf.
For the financial year 2024-25, Medi Assist Insurance
TPA Private Limited and Raksha Health Insurance TPA Private Limited
(upto January 1, 2025) have been categorized as material subsidiary(s) of the Company as
per the thresholds laid down under the SEBI Listing Regulations.
8) SHARE CAPITAL
Authorized Share Capital:
The Authorized Share Capital of the Company is 45,35,00,000/- divided
into 9,07,00,000 equity shares of face value of 5/- each.
Issued, Subscribed and Paid-Up Share Capital:
During the financial year 2024-25, the paid-up share capital of the
Company has increased from 35,10,46,230/- divided into 7,02,09,246 equity shares of face
value of 5/- each to 35,26,12,820/- divided into 7,05,22,564 equity shares of face
value of 5/- each.
There has been an increase in the paid-up share capital of the Company
during the financial year on account of allotment of 3,13,318 equity shares consequent to
exercise of stock options by employees under Employee Stock Option Scheme 2013'
of the Company.
9) BOARD OF DIRECTORS AND KEY MANAGERIAL PERSONNEL (KMP') OF
THE COMPANY
The composition of the Board of Directors is in due compliance with the
Companies Act, 2013 and SEBI Listing Regulations.
As at March 31, 2025, the Board of the Company comprises of 9 Directors
of which 2 are Executive Directors, 1 is Nominee Director and 6 are Non-Executive
Independent Directors, details of which are provided below:
| # Name and DIN |
Designation |
Executive Directors |
|
| 1. Dr. Vikram Jit Singh Chhatwal (DIN:
01606329) |
Chairman & Whole-Time Director (KMP) |
| 2. Mr. Satish V N Gidugu (DIN: 06643677) |
Whole-Time Director & Chief Executive
Officer (KMP) |
Non-Executive Directors |
|
| 3. Dr. Ritu Niraj Anand (DIN: 00363699) |
Non-Executive Independent Director |
| 4. Ms. Himani Atul Kapadia (DIN: 00761555) |
Non-Executive Independent Director |
| 5. Ms. T.L. Alamelu (DIN: 07628279) |
Non-Executive Independent Director |
| 6. Mr. Narain Duraiswami (DIN: 03310642) |
Non-Executive Independent Director |
| 7. Mr. Madhavan Ganesan (DIN: 01674529) |
Non-Executive Independent Director |
10) BOARD MEETINGS
The Board of Directors met 6 times during the year under review on the
following dates: a) May 15, 2024 b) August 13, 2024 c) August 26, 2024 d) November 14,
2024 e) February 5, 2025 f) March 25, 2025
The gap between two Board meetings during the year under review did not
exceed one hundred and twenty days. Requisite quorum was present throughout for all the
meetings.
The details of attendance of the Directors in the meeting are provided
in the Corporate Governance Report, which forms part of this Annual Report.
11) COMMITTEES OF THE BOARD
The Board has constituted committees to focus on specific areas and
make informed decisions within the authority delegated to each of the Committees. The
Company has following Committees as on March 31, 2025:
a) Audit Committee
b) Nomination and Remuneration Committee
c) Stakeholders Relationship Committee
d) Risk Management Committee
e) Corporate Social Responsibility Committee
The Board Committee(s) were reconstituted during the financial year
2024-25. The committee's constitution, terms of reference and details of meetings of the
committees along with information relating to attendance of each director/ committee
member is provided in the Corporate Governance Report, which forms part of this Annual
Report.
12) INDEPENDENT DIRECTORS' MEETING
The separate meeting of Independent Directors was held on February 5,
2025 and March 25, 2025, without the attendance of Non-Independent Directors and members
of the management. The Independent Directors reviewed the performance of Non-Independent
Directors, the Committees and the Board as a whole, along with the performance of the
Chairman of the Company, taking into account the views of Executive Directors and
Non-Executive Directors and assessed the quality, quantity and timeliness of flow of
information between the management and the Board that is necessary for the their Board to
effectively duties.
13) ANNUAL PERFORMANCE EVALUATION OF THE BOARD
The Board has adopted a formal mechanism for evaluating its own
performance and the performance of its Committees and individual Directors, including the
Chairman of the Board.
For the year ended March 31, 2025, evaluation forms were circulated to
the Board Members which included the evaluation of the Board as a whole, Board Committees
and Peer evaluation of the Directors. Each Director completed the evaluation form and
shared their feedback. The feedback scores as well as qualitative comments were shared
with the Chairperson of Nomination and Remuneration Committee. The outcome and action
points were discussed by the Nomination and Remuneration Committee at its meeting held on
March 25, 2025.
The results of evaluation reflected a high level of commitment and
engagement of the Board, its various committees and senior leadership. The recommendations
arising from the evaluation process were discussed at the Independent Directors meeting
held on February 5, 2025 and March 25, 2025.
14) POLICY ON DIRECTORS APPOINTMENT AND REMUNERATION
Pursuant to Section 178(3) of the Act and Regulation 19 read with
Schedule II Part D of the SEBI Listing Regulations, the Nomination and Remuneration
Committee of the Company has formulated the criteria for identification and Board
nomination of the suitable candidates as well as the policy on remuneration for Directors,
KMP and other employees of the Company. The Committee, while evaluating potential
candidates for Board membership, considers a variety of personal attributes, including
experience, intellect, foresight, judgment and transparency and matches these with the
requirements set out by the Board.
The Nomination & Remuneration Policy of the Company provides the
framework for remunerating the members of the Board, Key Managerial Personnel and other
employees of the Company. This Policy is guided by the principles and objectives
enumerated in Section 178(4) of the Act and Regulation 19 read along with Schedule II Part
D of the SEBI Listing Regulations.
The Remuneration Policy for Directors, Key Managerial Personnel and
Senior Management Personnel inter-alia, provides for criteria and qualifications for
appointment of Director, Key Managerial Personnel and Senior Management, Board Diversity,
remuneration to Directors, Key Managerial Personnel, etc. is available on the website of
the Company and can be accessed at https://mediassist.in/assets/pdf/
policy/nomination-and-remuneration-policy.pdf.
15) DECLARATION BY INDEPENDENT DIRECTORS
In accordance with Section 149(7) of the Act and Regulation 25(8) of
the SEBI Listing Regulations, each Independent Director has confirmed to the
Company that they continue to meet the criteria of independence as laid
down in Section 149(6) of the Act and Regulation 16(1)(b) of SEBI Listing Regulations.
In opinion of the Board, Independent Directors of the Company possess
necessary expertise, integrity,
| # Name and DIN |
Designation |
| 8. Mr. Ashwin Raghav (DIN: 10908920) |
Non-Executive Independent Director |
| 9. Mr. Vishal Vijay Gupta (DIN: 01913013) |
Non-Executive Nominee Director |
Other KMPs |
|
| 10. Mr. Sandeep Daga* |
Chief Financial Officer |
| 11. Ms. Simmi Singh Bisht** |
Chief Compliance Officer & Company
Secretary |
*Mr. Sandeep Daga was appointed with effect from May 17, 2024.
** Ms. Simmi Singh Bisht resigned w.e.f. closure of business hours of
June 12, 2025. Further Ms. Rashmi B V is appointed as Interim Company Secretary &
Compliance Officer w.e.f June 13, 2025.
Change in Directorate and KMP during the year under review
a) Mr. Gaurav Sharma (DIN: 03311656) resigned as a Nominee Director
Non Executive Director of the Company with effect from closing business hours of
August 13, 2024 pursuant to the share subscription and share purchase agreement dated
September 25, 2013 executed by and amongst Investcorp Private Equity Fund I, Bessemer
Health Capital LLC, Dr. Vikram Jit Singh Chhatwal, Prashant Jhaveri, Manoj Balaji,
Medimatter Health Management Private Limited and Medi Assist Healthcare Services Limited
and the subsequent divestment of shareholding by Investcorp Private Equity Fund I in the
Company through the Initial Public Offer comprising offer for sale.
b) Based on the recommendation of the Nomination and Remuneration
Committee, the Board approved the appointment of Ms. T.L. Alamelu, Mr. Narain Duraiswami
and Mr. Madhavan Ganesan as Non-Executive, Independent Director(s) of the Company for a
term of 5 years from November 14, 2024 to November 13, 2029 (both days inclusive) subject
to approval by the shareholders of the Company.
The shareholders of the Company approved the above said appointments
with requisite majority through Postal Ballot on December 28, 2024.
c) Mr. Gopalan Srinivasan (DIN: 01876234) resigned as an Independent
Director of the Company, with effect from close of business hours on November 14, 2024,
pursuant to his appointment as Managing Director and CEO in Galaxy Health Insurance
Company Limited (formerly Galaxy Health and Allied Insurance Company Limited).
d) Mr. Anil Kumar Chanana (DIN: 00466197) resigned as an Independent
Director of the Company, with effect from close of business hours on November 14, 2024,
due to his increased professional and personal commitments.
e) Based on the recommendation of Nomination and Remuneration
Committee, the Board approved the appointment of Mr. Ashwin Raghav as Non-Executive,
Independent Director of the Company for a term of 5 years from February 5, 2025 to
February 4, 2030 (both days inclusive) subject to approval by the shareholders of the
Company.
The shareholders of the Company approved the above said appointment
with requisite majority through Postal Ballot on April 30, 2025.
f) Mr. Ananda Mukerji (DIN: 00015304) resigned as an Independent
Director of the Company, with effect from close of business hours on February 5, 2025, due
to his work and personal commitments.
g) Mr. Mathew George, Chief Financial Officer resigned with effect from
closing business hours of May 16, 2024. Further, the Board on May 15, 2024 appointed Mr.
Sandeep Daga as Chief
Financial Officer of the Company with effect from May 17, 2024.
Further, as on date of this report, Ms. Simmi Singh Bisht, Chief
Compliance Officer & Company
Secretary resigned w.e.f. closure of business hours of June 12, 2025.
Ms. Rashmi B V is appointed as Interim Company Secretary & Compliance Officer w.e.f
June 13, 2025.
Retirement by Rotation & Re-appointment
a) In terms of Section 152 of the Act, a proposal for re-appointment of
Mr. Satish V N Gidugu (DIN: 06643677), retiring director, as Director shall be placed
before Shareholders at the ensuing AGM. Your Directors recommend his reappointment.
Disclosures required under the SEBI Listing Regulations and Secretarial
Standard on General Meetings issued by the Institute of Company Secretaries of India is
provided in the explanatory statement to the Notice convening the AGM of the Company.
During the year under review, the non-executive/ independent directors
of the Company had and reasonably no pecuniary relationship or transactions with the
Company, other than sitting fees, commission and reimbursement of expenses, if any.
None of the Directors of the Company are disqualified under Section
164(1) or Section
164(2) of the Act.
In terms of SEBI (Share Based Employee Benefits and Sweat Equity)
Regulations, 2021, no company is permitted to make any fresh grants which involves
allotment or transfer of shares to its employees under an employee stock option scheme
formulated prior to listing of its shares unless such scheme is in conformity with the
said regulations and is ratified by its shareholders after the listing of the shares of
the Company. In line with the requirements, the Company has sought requisite approval from
the shareholders of the Company through Postal Ballot on June 22, 2024.
A statement giving detailed information on stock options granted to
employees under the ESOP Scheme as required under Section 62 of the Act and
Regulation 14 of SEBI (Share Based Employee Benefits and Sweat Equity)
Regulations, 2021 is available on Company's website and can be accessed at https://
www.mediassist.in/assets/pdf/investor-relations/ mahs/esop/esop-annexure-fy-24-25.pdf.
23) PARTICULARS OF EMPLOYEES
Disclosures pertaining to remuneration and other details as required
under Section 197(12) of the Act read with Rule 5 of the Companies (Appointment and
Remuneration of Managerial Personnel) Rules, 2014 are provided in the prescribed format
and appended as Annexure-3 to this Report.
As per the provisions of Section 197(12) of the Act read with Rule 5(2)
and 5(3) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules,
2014, a statement containing names of top ten employees in terms of remuneration drawn and
the particulars of employees forms part of this report.
However, in terms of the first proviso to Section 136(1) of the Act,
Annual Report excluding the aforesaid information, is being sent to Shareholders of the
Company and others entitled thereto.
Any shareholder interested in obtaining a copy thereof, may write to
the Company Secretary of the Company at investor.relations@mediassist.in.
24) CORPORATE SOCIAL RESPONSIBILITY
The Company undertakes one or more activities which fall within the
provisions of Section 135 and Schedule VII of the Act.
Medi Assists' CSR initiatives help address socioeconomic
challenges in the realms of Healthcare, Education, Skill development and Sustainable
livelihoods and Support employee engagement in CSR activities.
The disclosures as required under Section 135 of the Act read with Rule
8(1) of the Companies (Corporate Social Responsibility Policy) Rules, 2014 along with
committee constitution details is appended as Annexure-4 to this Report.
25) PARTICULARS OF LOANS, GUARANTEES OR INVESTMENTS
The particulars of loans, guarantees and investments covered under the
provisions of Section 186 of the
Act, are given as notes to the standalone financial statements.
26) CONTRACTS OR ARRANGEMENTS WITH RELATED PARTIES
During the financial year 2024-25, all the transactions with related
parties were entered into at arms' length basis and in the ordinary course of
business. As required under Section 188(1) of the Act, disclosure in Form AOC-2 is
appended as Annexure-5 to this Report.
The Company's policy on dealing with Related Parties is available
on the Company's website and can be accessed at
https://mediassist.in/assets/pdf/policy/ policy-on-related-party-transactions.pdf.
27) RISK MANAGEMENT
The Company has a risk management framework for identification and
management of risks.
In line with the SEBI Listing Regulations, the Company has constituted
a Risk Management Committee (RMC') comprising members of the Board of
Directors. Terms of reference of the Committee and composition thereof including details
of meetings held during the financial year 2024-25 forms part of the Corporate
Governance Report, which forms part of this Annual Report.
Additional details relating to Risk Management are provided in the
Management Discussion and Analysis Report forming part of this Report. Further, Risk
Management Policy of the Company can be accessed at
https://mediassist.in/assets/pdf/policy/ risk-management-policy.pdf.
28) CONSERVATION OF ENERGY,
TECHNOLOGY ABSORPTION AND FOREIGN
EXCHANGE EARNINGS & OUTGO (A) Conservation of Energy:
(i) The steps taken or impact on conservation of energy:
Your Company is an environmentally responsible organization. While we
are not in an energy intensive industry and hence do not require any special measures to
be taken, the Company is focused on positive ecological impact as a responsible member of
the society. Adequate measures are taken to reduce and restrict usage of non-perishable
and harmful materials and several initiatives are in the process of being implemented
towards conserving energy, recycling, water preservation in the office premises as well as
switching off air computers, etc. when not in use.
(ii) The steps taken by the Company for utilizing alternate sources of
energy include proper waste management and recycling initiatives:
For the Company, the predominant wastage is in the form of paper. The
Company follows proper disposal processes including post shredding the paper, waste is
given to an external agency for recycling.
experience and proficiency in their respective fields Further, all
Independent Directors have confirmed that they have registered with the data bank of
Independent Directors maintained by; and are either exempt or have completed/shall
complete within self the statutory timelines the online proficiency
-assessment test conducted by; the Indian Institute of
Corporate Affairs in accordance with the provisions
Section 150 of the Act.
16) DISCLOSURE WITH RESPECT TO REMUNERATION DRAWN BY MANAGING DIRECTOR/
WHOLE-TIME DIRECTOR FROM HOLDING/ SUBSIDIARY COMPANY
The Whole-Time Directors of the Company do not draw any remuneration
from any of the subsidiary(s) of the Company.
Further, the Company does not have a holding Company.
17) AUDITORS AND AUDIT REPORTS Statutory Auditors
At the 22nd Annual General Meeting of the Company held on
September 28, 2022, M/s. MSKA & Associates, Chartered Accountants (FRN: 105047W) were
appointed as the Statutory Auditors of the Company for a period of five years, from the
conclusion of the
22nd AGM till the conclusion of the 27th Annual
General Meeting of the Company.
The Auditors' Report provided by M/s. MSKA & Associates for
the financial year ended March 31, 2025, is enclosed along with the financial statements
in the Annual Report. Further, the Auditors' Report does not contain any
qualifications, observations or adverse remarks.
Internal Auditors
M/s. PricewaterhouseCoopers Services LLP, Chartered Accountants were
the Internal Auditors of the Company for the financial 2024-25.
Secretarial Auditors
M/s. BMP & Co. LLP, a firm of Practicing CompanySecretaries has
conducted the Secretarial Audit of the Company for the financial year 2024-25. The
Secretarial Audit Report is appended as Annexure-2A to this report. The report does
not contain any qualification, reservation or adverse remark.
In compliance with Regulation 24A of SEBI Listing Regulations, the
material unlisted subsidiary of the Company i.e., Medi Assist Insurance TPA Private
Limited has undertaken the secretarial audit for the financial year 2024-25. The said
Secretarial audit report is appended as Annexure-2B to this report. The report(s)
do not contain any qualification, reservation or adverse remarks.
Further,pursuanttoSEBIListingRegulations,aproposal to appoint M/s. BMP
& Co. LLP (a Peer Reviewed
Firm bearing registration no. L2017KR003200) as Secretarial Auditors of
the Company for a period of five years from the FY 2025-26 to FY 2029-30 i.e., from the
conclusion of this AGM till the conclusion of the 30th AGM of the Company is
also placed at the ensuing annual general meeting for shareholders' approval.
Cost Records and Cost Auditors
The provisions mandating maintenance of Cost Records and conducting
Cost Audit as prescribed under Section 148 of the Act are not applicable to the Company.
18) INTERNAL FINANCIAL CONTROLS
The Company's internal financial control systems are commensurate
with its size and nature and the complexity of its operations and such internal financial
controls are adequate and are operating effectively. The Company has adopted policies and
procedures for ensuring orderly and efficient conduct of the business. These controls have
been designed to provide reasonable assurance regarding recording and providing reliable
financial and operational information, adherence to the Company's policies,
safeguarding of assets from unauthorized use and prevention and detection of frauds and
errors, the accuracy and completeness of the accounting records, and the timely
preparation of reliable financial disclosures.
During the year under review, such controls were tested and no material
weaknesses in their design or operations were observed.
19) CORPORATE GOVERNANCE REPORT
Your Company provides utmost importance to the best Governance
practices and is designed to act in the best interest of its stakeholders.
The Corporate Governance Report along with the Auditor's
Certificate for the year under review, as stipulated under SEBI Listing Regulations forms
part of the Annual Report.
20) MANAGEMENT DISCUSSION AND ANALYSIS REPORT
The Management Discussion and Analysis Report for the year under
review, as stipulated under the SEBI Listing Regulations forms part of the Annual Report.
21) BUSINESS RESPONSIBILITY AND SUSTAINABILITY REPORT
As per the SEBI Listing Regulations, Business Responsibility and
Sustainability Report of the Company for the financial year 2024-25 forms part of the
Annual Report.
22) EMPLOYEE STOCK OPTION SCHEME
The Company has one Employee Stock Option Scheme titled Employee Stock
Option Scheme 2013' (ESOP Scheme') which was implemented in the financial
year 2013-14.
30) AWARDS AND ACCOLADES
During the financial year 2024-25, the group has won the following
awards and accolades for business and operational excellence: a) TPA of the Year
2024' at India Insurance Summit and Awards: Awarded by Synnex Group.
b) Best Data-Driven Insights for Delivering Business Value'
(InsurTech) at the 2nd Edition Data Analytics & AI Show 2025: Awarded by
Quantic.
This recognition is a testament to our commitment to leveraging data
and AI to drive impactful business outcomes and redefine the InsurTech landscape.
c) Best Use of Predictive Analysis for Fraud Detection,
2024': Awarded by Quantic India.
d) Innovative Use of AI - Company of the Year' at Dine with
DevOps II 2024: Awarded by Technophiles India.
e) Trailblazer Award for Customer Experience Innovation' at
the 3rd Edition Future of Insurance Summit & Awards 2024: Awarded by UBS
Forums.
f) Best Engineering Team of the Year' (InsurTech) at the
India DevOps Show 2025: Awarded by Technophiles India.
31) OTHER DISCLOSURES a) Change in nature of Business
There has been no change in the nature of business of the Company
during the year under review.
b) Remuneration details as per Schedule V of the Act
In terms of Schedule V Part II (Remuneration) of the Companies Act,
2013, the remuneration details of the Directors appointed under Chapter XII of the
Companies Act, 2013 forms part of the Corporate Governance Report which forms part of this
Annual Report.
c) Details relating to Deposits covered under Chapter V of the Act
During the year under review, the Company has neither accepted nor
renewed any deposits from the public within the meaning of Section 73 of the Act and the
Companies (Acceptance of Deposits) Rules, 2014. Hence, the requirement for furnishing of
details relating to deposits covered under Chapter V of the Act or the details of deposits
which are not in compliance with Chapter V of the Act is not applicable.
d) Loans from Directors or Director's Relatives
During the financial year 2024-25, the Company has not borrowed any
amount(s) from Directors and/or their relatives.
e) Disclosure with respect to Demat Suspense/ Unclaimed Suspense
Account
The Company does not maintain any Demat Suspense/ Unclaimed Suspense
Account and accordingly the disclosure pertaining as required under Schedule V Para F of
SEBI (Listing Obligations and Disclosure Requirement) Regulations, 2015 is not applicable
to the Company for the period under review.
f) Vigil Mechanism/Whistle Blower Policy
The Company has a robust vigil mechanism in place, which is in
conformity with the provisions of the Act and SEBI Listing Regulations.
The Whistle Blower Policy provides appropriate avenues to the
directors, employees and stakeholders of the Company to make protected disclosures in
relation to matters concerning the company. The policy also provides adequate safeguards
against victimization who avail of the mechanism and provides direct access to the
Chairman of the Audit Committee in exceptional cases. The details of the Whistle Blower
Policy and the Committee which oversees the compliance are explained in detail in the
Corporate Governance Report.
g) Reporting of Fraud
No frauds were reported by the Auditors as specified under Section 143
of the Act for the financial year ended March 31, 2025.
h) Annual Return of the Company
The Annual Return in Form MGT-7 has been uploaded on the website of the
Company and can be accessed at https://www.mediassist.in/investor-relations/ - Annual
Return.
i) Significant and material orders passed by
Regulators or Courts
There were no significant or by the regulators or courts or tribunals
impacting the going concern status and Company's operations in future.
j) Material changes and commitments, if any
Paramount Health Services & Insurance TPA Private Limited is a
step-down wholly owned subsidiary of the Company with effect from July 1, 2025.
Further, there have been no material changes and commitments affecting
the financial position of the Company which occurred between the end of the financial year
to which this financial statement relates and the date of this report.
k) Secretarial Standards
The Company has complied with all applicable mandatory provisions of
secretarial standards relating to Board and General Meeting issued by the Institute of
Company Secretaries of India.
l) Transfer of Unclaimed Dividend or shares to Investor Education and
Protection Fund
There has been no instance of unclaimed dividend or unclaimed shares
and hence the provisions of Section 125(2) of the Act do not apply.
(iii) Capital investment on energy conservation equipment:
Nil
(B) Technology Absorption
Medi Assist is implementing a data strategy centered around leveraging
digital assistants to transform its operations. These assistants, powered by
state-of-the-art AI models and trained extensively on Medi Assist's internal data, are
designed to handle everything from mundane tasks to complex data requests. This strategic
move aims to empower employees by providing them with role-specific information and
tools,therebyenhancingefficiency and allowing them to focus on higher-value activities.
Furthermore, a key objective of this initiative is to eliminate information asymmetry that
currently exists due to Medi Assist's extensive PAN India presence and the challenges
posed by regular industry attrition. By centralizing knowledge and making it readily
accessible through these digital assistants, Medi Assist expects to foster a more informed
workforce, standardize information flow across all locations, and mitigate knowledge loss
caused by employee turnover.
Medi Assist has transformed 80% of its technology stack. By
transitioning from traditional hypervisors to open-source technology and highly scalable
container orchestration for micro services, the company has achieved substantial energy
savings and reduced total cost of ownership. This strategic move has also enabled
efficient resource pooling, further enhancing operational efficiency.
(C) Foreign Exchange Earnings and Outgo
The particulars of Foreign Exchange and Outgo are as mentioned
hereunder:
(Amount in Millions)
| Particulars |
2024-25 |
2023-24 |
| Foreign exchange earnings |
6.92 |
4.54 |
| Foreign exchange outgo |
6.76 |
2.45 |
29) PREVENTION OF SEXUAL HARASSMENT AT WORKPLACE
As per the requirements under the Sexual Harassment of Women at
Workplace (Prevention, Prohibition & Redressal) Act, 2013 (POSH Act') and
Rules made thereunder, the Company has constituted Internal Complaints Committee
(ICC'). To build awareness in this area, the Company has been conducting
necessary training in the organization on an ongoing basis.
While maintaining the highest governance norms, the Company has
appointed the following members of ICC as below:
a) A Presiding officer or Chairperson who is a woman employed at a
senior level at the workplace from amongst the employees.
b) The Company has appointed an external independent person committed
to this cause and who has the requisite experience in handling such matters, as other
members of ICC.
c) Not less than two members from amongst employees are committed to
the cause of women; their safety and have experience in social work and have legal
knowledge.
The following is a summary of complaints under POSH Act:
| Sr. No. Particulars |
Number |
| a. Number of complaints pending at the
beginning of the year |
NIL |
| b. Number of complaints received during the
year |
NIL |
| c. Number of complaints disposed during the
year |
NIL |
| d. Number of cases pending at the end of the
year |
NIL |
| e. Number of cases pending for more than 90
days |
NIL |
m) Non-acceptance of recommendation of Audit Committee by the Board of
Directors
During the year under review, all the recommendations provided by Audit
Committee were accepted by the Board of Directors.
n) Insolvency and Bankruptcy Code, 2016
During the year under review, the Company has not made any application
under the Insolvency and Bankruptcy Code, 2016 (IBC Code'). Further, there is
no Corporate Insolvency Resolution Process initiated under the IBC Code.
o) Details of one-time settlement while taking loan from the banks or
financial institutions along with the reasons thereof
During the year under review, there was no onetime settlement done with
the Banks or Financial Institutions. Therefore, the requirement to disclose details of
difference between amounts of valuation done at the time of one-time settlement and the
valuation done, while taking loan from Banks or Financial Institutions along with reasons
thereof, is not applicable.
p) Details of utilization of funds raised through preferential
allotment or qualified institutional placement as specified under Regulation 32(4) and
32(7A) of the SEBI Listing Regulations
The Company has not made any preferential allotment or qualified
institutional placement. Hence the provisions with respect to Regulation 32 of SEBI
Listing Regulations is not applicable to the Company for the financial year 2024-25.
q) Compliance on Maternity Benefit Act, 1961
The Company is compliant with regards to the applicable provisions
mandated under the Maternity
Benefit Act, 1961.
r) Disclosure under Section 43(a)(ii) of the Act
The Company has not issued any shares with differential rights and
hence no information as per provisions of Section 43(a)(ii) of the Act is furnished.
s) Disclosure under Section 54(1)(d) of the Act
The Company has not issued any sweat equity shares during the year
under review and hence no information as per provisions of Section 54(1)(d) of the Act is
furnished.
t) Disclosure under Section 67(3) of the Act
During the year under review, there were no instances of non-exercising
of voting rights in respect of shares purchased directly by employees under a scheme
pursuant to Section 67(3) of the Act read with Rule 16(4) of Companies (Share Capital and
Debentures) Rules, 2014.
32) DIRECTORS' RESPONSIBILITY STATEMENT
Pursuant to the requirement under Section 134(5) of the Act with
respect to the Directors' Responsibility Statement, the Board of Directors of your
Company state that: a) in the preparation of the annual financial statements, the
applicable accounting standards have been followed along with proper explanation relating
to material departures, if any; b) the Directors have selected such accounting policies
and applied them consistently and made judgments and estimates that are reasonable and
prudent so as to give a true and fair view of the state of affairs of the Company at the
end of the financial year and of the profit of the Company for that period; c) the
Directors have taken proper and sufficient care for the maintenance of adequate accounting
records in accordance with the provisions of the Companies Act, 2013 for safeguarding the
assets of the Company and for preventing and detecting fraud and other irregularities; d)
the annual financial statements have been prepared on a going concern basis; e) proper
internal financial controls were laid down and that the internal financial controls are
adequate and operating effectively; f) the Directors have devised proper systems to ensure
compliance with the provisions of all applicable laws and such systems are adequate and
operating effectively.
33) ACKNOWLEDGEMENT
Your Directors wish to place on record their immense appreciation for
the continued support and cooperation of all the stakeholders.
The Directors also wish to thank our employee-partners for their
unwavering support and contribution to the successful operations of the Company and look
forward to their continued support.
|
For and on behalf of the Board of Directors |
Dr. Vikram Jit Singh Chhatwal |
Satish V. N. Gidugu |
| Chairman and Whole-Time Director |
Whole Time Director and CEO |
| DIN: 01606329 |
DIN: 06643677 |
Place: Bengaluru |
|
Date: August 07, 2025 |
|